Mid-Market (10-250 employees)

IT Governance Score™

From shadow IT to strategic control. Evaluate your IT governance maturity and identify priority areas to structure your IT operations.

67%
Mid-market firms lack RACI
4.2h
Lost weekly per IT staff
+35%
Efficiency gain with ITIL

RACI / Roles

IT responsibility clarity

Are IT roles and responsibilities clearly defined?

25
NoneInformalDocumentedCommunicatedReviewed

Is there a clear escalation process?

25
NoneAd-hocDefinedAppliedOptimized

Does each application have a business and IT owner?

25
NoPartialIT onlyBusiness+ITFormalized

ITIL Processes

IT process maturity

IT incident management process

25
NoneReactiveProcessSLAProactive

IT change management process

25
NoneInformalCABAutomatedCI/CD

Existence of an IT service catalog

25
NoneListCatalogSLA definedSelf-service

Documentation

Procedure formalization

Architecture and systems documentation

25
NonePartialUp-to-dateVersionedAutomated

IT procedures documentation

25
NoneTribalWrittenTestedMaintained

IT knowledge capitalization

25
NoneFilesWikiStructuredEnriched

Committees

Governance bodies

Existence of a regular IT steering committee

25
NoneAd-hocQuarterlyMonthlyEffective

Formal IT project tracking

25
NoneInformalMonthlyPortfolioPMO

IT security dedicated body

25
NoneIT onlyManagementCross-functionalCISO

KPIs

Performance indicators

System availability tracking

25
NoneFeelingMeasuredDashboardAlerted

IT performance indicators

25
NoneOccasionalRegularReal-timePredictive

User satisfaction measurement

25
NoneInformalAnnualContinuousNPS

Your company context