SMB Digital Transformation

Digital Readiness ScoreTM

Measure where your business stands digitally. Identify transformation priorities and leave spreadsheets behind.

67%
SMBs still analog
+25%
Productivity gain
3 mo
Average ROI

Processes

Business process digitization

Invoices, contracts, quotes digitized

25
All paperScan as neededSystematic PDFBasic DMSFully digital

Business process automation

25
All manualEmail-basedFormsPartly automatedFully automated

Double entry vs integration

25
Manual typingCopy-pasteCSV importSome APIReal-time sync

Tools

Applications and software used

From traditional to modern tools

25
Desktop OfficeOffice 365+ Notion/Airtable+ AutomationAdvanced no-code

Accounting and invoicing tools

25
SpreadsheetsDesktop appCloud basicsCloud + OCRFully automated

How you reach customers

25
Phone + email+ Web forms+ Live chat+ CRMOmnichannel

Skills

Digital tool proficiency

Team tech proficiency

25
NoviceBasicComfortableProficientExpert

Ongoing skill development

25
NoneAs neededYearlyOngoingCertified paths

Tech problem-solving ability

25
Fully dependentNeed external helpInternal championSelf-sufficientTrain others

Culture

Digital change adoption

Adopting new tools

25
Strong resistanceSkepticalNeutralOpen-mindedEager adopters

Openness to new tech

25
Very reluctantCautiousWait-and-seeEarly majorityEarly adopter

Decision-making approach

25
Gut feelingSome metricsDashboardAnalyticsData-driven

Infrastructure

Equipment and connectivity

Computers, devices, peripherals

25
OutdatedAgingAdequateModernTop-tier

Internet and network

25
Slow DSLBasic DSLFiberFiber + backupRedundant fiber

Cloud adoption level

25
NoneEmail only+ File storage+ Core appsCloud-first

Your SMB Context